Payment Terms

We accept all validly presented payment cards: MasterCard, Maestro, Visa and DinaCard. All types of valid payment cards (debit, credit and prepaid) are treated equally.

All prices on the Platform are stated in Serbian dinars (RSD). On the order specification (checkout) page, the final amount is displayed in dinars with two decimal places (dinars and para).

AUTO KONEKT D.O.O. is registered for VAT. VAT at the rate of 20% is included in the displayed prices.

All payments will be effected in the local currency of the Republic of Serbia – dinar (RSD). For informational display of prices in other currencies, the official middle exchange rate of the National Bank of Serbia is used. The amount your payment card will be charged for will be expressed in your local currency through conversion at the rate used by card organisations, which cannot be known to us at the time of the transaction. As a result of this conversion, there is a possibility of a slight difference from the original price stated on our website and the amount shown on your card statement.

Auto Konekt is a platform for booking and paying for vehicle services. No physical goods are delivered — services are performed by service providers at their premises, or on-site where the nature of the service requires it (e.g. towing, mobile tyre service).

• Services are provided exclusively within the territory of the Republic of Serbia.
• The service is performed at the selected reservation time; the user is notified of any changes.
• For services whose price depends on the condition of the vehicle (e.g. repairs, appointments without a fixed price), the final price is determined after diagnostics and paid in cash at the service provider.

On behalf of the Auto Konekt platform, we are committed to protecting the privacy of all our users. We collect only the data necessary for our business and for providing quality service, and process it lawfully and transparently. Collected data includes personal data such as first and last name, e-mail address, phone number and address, as well as technical data enabling the Platform to function properly. Data is used to process reservations and enquiries, provide services and — only with the user's consent — send information about offers. All user data is strictly protected and accessible only to employees who need it for their work. Users have the right to access, rectify, delete and port their data, as well as to restrict processing and withdraw consent. Detailed information is available in the Privacy Policy.

When entering payment card details, confidential information is transmitted over the public network in a protected (encrypted) form. At no point are payment card details available to our system. Card details are entered exclusively on the protected page of the acquiring bank (3D Secure); Auto Konekt does not request, store or archive the card number, expiry date or security code in any form.

Complaints regarding a performed service (quality of work, installed parts, warranty, price calculation) are addressed directly to the service provider as the party performing the service and issuing the receipt; upon request, Auto Konekt assists in establishing communication with the service provider. Complaints regarding the Platform and the payment process are addressed to Auto Konekt.

• Complaints are submitted by e-mail to office@autokonekt.rs or by phone at +381 63 639 508, with the reservation number and a description of the issue.
• Deadline for filing a complaint: 2 years from the performed service (statutory period).
• We respond to complaints within 8 days of receipt at the latest.
• Complaints are resolved within 14 days of submission, with the user informed of further steps.

In the event of withdrawal and refund to a user who previously paid with a payment card, partially or in full, and regardless of the reason for the return, Auto Konekt is obliged to issue the refund exclusively via VISA, EC/MC, Maestro and DinaCard payment methods, meaning the bank will, at the merchant's request, refund the funds to the cardholder's account.

The consumer has the right to withdraw from a distance contract within 14 days of its conclusion, without stating a reason. The right of withdrawal lapses once the service has been fully performed with the consumer's prior express consent. Detailed information and conditions are available on the Right of Withdrawal page, and the withdrawal form can be downloaded as a PDF.