Question 1

What is Auto Connect?

Accepted Answer

Auto Connect is a digital network that brings vehicle owners and verified auto services together in one place. You can find a service, compare prices and ratings, and book an appointment — from technical inspection and registration, through repairs and tyre service, to car washing and glass replacement.

Question 2

Is it free to use?

Accepted Answer

Yes. Searching for services, comparing offers, and booking appointments are completely free for vehicle owners. You only pay for the service the shop performs.

Question 3

How do I book an appointment?

Accepted Answer

Find a service that suits you, add the services you want to your cart, and pick an available time slot. Shops with instant booking confirm your appointment right away, while others first confirm your request.

Question 4

Do I need an account?

Accepted Answer

You can browse services and add them to your cart without an account. An account is only required at the moment of booking — and if you sign in, everything you selected earlier is saved and waiting for you.

Question 5

How do I choose the right service?

Accepted Answer

You can filter search results by location, service type, and rating, view services on the map, and read reviews from other users. That makes it easy to compare offers and choose based on real experiences.

Question 6

How do I pay for the service?

Accepted Answer

You pay the shop directly, and the available payment methods depend on the partner you choose — cash at the shop, payment cards, bank transfer, IPS QR, or administrative deduction.

Question 7

Can I cancel or change my appointment?

Accepted Answer

Yes. You can change or cancel a booked appointment up to 24 hours before the scheduled time, under My Account → Reservations. After that deadline, changes are no longer possible.

Question 8

How does roadside assistance work?

Accepted Answer

Roadside assistance is available through our partner network 24 hours a day, seven days a week. In case of a breakdown or accident, you can quickly find the nearest towing service and help on the spot.

Question 9

Are the services verified, and how do I leave a review?

Accepted Answer

All partner services are vetted before they appear on the platform. After a service is completed, you can rate the shop and leave a review, helping other vehicle owners choose more easily.

Frequently asked questions